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Pacific Spins Casino Review Honest Review by Casino Guru

Read our review of Pacific Spins Casino, its complaints, support and other factors. It’s good, but there are better options. Find out why. 7.6/10Safety Index Above average by Casino Guru Browse recommended casinosUser feedback:Mixed

Rated by 23 users

Very positivePositiveNeutralNegativeVery negativeView all (23) reviewsWe’ve thoroughly reviewed Pacific Spins Casino and gave it an Above average Safety Index. It’s generally a good casino to play at, but there are some things worth noting. In our review, we’ve considered the casino’s player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Pacific Spins Casino is a medium-sized online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn’t have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

Pacific Spins Casino is operating without a valid license.

We have found one relevant complaint about this casino. Because of this complaint, we’ve given this casino 40 black points. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review.

There are also some unfair Bonus Terms and Conditions, which might cause you issues if you decide to take advantage of the casino’s bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino’s Terms and Conditions if you decide to play at it.

Pacific Spins Casino has an Above average Safety Index. We’ve given it this rating because we think it’s doing many things well, however, there is something holding it back from getting an even higher rating from us. Even despite that, you can expect this casino to be a good place to play at.

English websiteEnglish customer supportNo live chat -

Deposits and withdrawals in cryptocurrencies
High withdrawal limit
Interesting VIP program
Wide variety of bonuses
Welcome bonuses available just for few countries
Limited responsible gaming options
Relatively new casino, not yet proven by time
Live dealer games are not available
Limited choice of game genres

Browse all bonuses offered by Pacific Spins Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

This is a place to share experience with Pacific Spins Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Mixed Rated by 23 users

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Gall79NoviceUnited States• 3 weeks ago Great site awesome service..Payout is lightning fast and platform is fun to play on . I think there fair sometimes hard to get a winning streak but definitely a great place to play on and fast fast fast payouts . - Payouts

Service
Fun platform

str8t4ward810VisitorUnited States• 1 month ago This casino has a terrible customer service. Chat agents are rude and has nothing to offer in resolving an issue. Don’t ever play in this casino, they will take your winnings in the middle of your game and in my transaction history, they put I withdrew $217, which I didn’t. What a shame. - Will not pay

Will stop your game and take your winnings
Rude chat agents
Waste of time

crwells0888Advanced NoviceUnited States• 1 month ago This site does take a while for verification, but I can honestly say I was able to from using a no deposit bonus. I wouldn’t expect a penny over the withdrawal limit though. - Does payout

Free spins until successfully cashout
Easy support
Restricted cashouts
Timeframe longer than usual

debturl1VisitorUnited States• 1 month ago Sucks. Do not waste your time, don’t matter what they give you free. You won’t get anything. I playthrough what I was supposed too, won a jackpot.They took it away from me.Did not pay me.This is not where you want to waste your time - Bull#$%&

blazemoodyJunior ApprenticeUnited States• 2 months ago *Update 4/18/24* Cashout process was speedy and hassle free. Overall experience with this casino has been quite positive. Would recommend this casino.I just completed the playthrough on my 50 free spins and verification docs. Waiting for verification now. I’ve only been a member for about a week and have not yet made a deposit. Will keep updating as information compiles. - Fun game play and loose machines.

Great user interface
Small game selection
Only RTG games

jdavis2409VisitorUnited States• 3 months ago This casino is trash. Absolutely a scam.I won $50 from free spins, kept playing and won $1800. I completed the playthrough and was left with about $700 which disappeared in the middle of a game. I was left with $40 and won back up to $1100. Went to cash out $900 and it was rejected saying that I broke the rules by playing progressives even though I had played through all the terms of the bonus. Complete bullshit. Don’t waste your time/money. - Does not payout winnings

Poor customer service

swimminglycicadaAdvanced NoviceUnited States• 5 months ago Took a few weeks to get verified, but once verified, I got the $50 from the free spin bonus within about 20 min. No deposit is necessary. Then after that, they have a bonus that’s like over 400% plus 125 free spins - $20 deposit min. but the playthru is super low. Got two more payouts after that both within min of putting the withdrawal through. Just be aware of sticky bonuses, man they can screw you, lol. I’d recommend this casino. - Quick withdraw speed. 15-20min to get your payout.

They actually will payout for the no deposit bonus when first starting at the casino.
Took a few weeks to get verified.

Troysullivan8NoviceCanada• 5 months ago So to get my documents verified was a real pain in the butt. Took almost 3 weeks, but I have to say if you can stick that part out payouts have been instant (5-10 min) and they do also payout that first 50.00 bonus if you complete wager playthrough and make a minimum deposit of 10.00 I will continue to play here for now! - Instant Withdrawal

Payed out 50.00 free chip/spins bonus
Huge game selection
Very slow customer support
24/7 live support unavailable until verified

Moneymaker413ApprenticeUnited States• 7 months ago After Verified which took around 7 days, I was able to withdraw on ndb without issues instantly. They do require 10.00 deposit before first withdraw but was able to play that after withdraw was made, I personally will continue to play here since so far the experience has been positive - instant bitcoin withdraw

good bonuses
verification slow

marshallkanafskyNoviceUnited States• 7 months ago Played a $100 free chip they sent me, completed the playthrough with $150 left and was told by support my max cash out would be $100 which sounded totally fine to me. Except I have emailed the documents they asked for and never heard back. Emailed again a week later to see about an update and nothing, if you ask support they just say they don’t have access and wait longer. Of course they are 24/7 available but banking department cant answer after weeks?! Hmmm - Free chip

Does not respond
Does not payout

kyletaylor182613VisitorCanada• 7 months ago Bull shit I tried to withdraw my winnings after I had played Through the play through amount then told me that my winnings were avoid and took them all This casino is a joke do not play here you will get scammed Just wasting time is all this casino is And the positive Reviews On here arges from people from the casino Themselves don’t be fooled Lilvance79NoviceUnited States• 7 months ago Stay away.me and a few friends tried this casino out.we play several rtg casinos together.this is by far the worst.i should have onown they weren’t licensed.their games are 10 times tighter than other rtg slots.then if you do happen to win I wouldn’t count on getting paid.they will make up an excuse to reject your pay out.i regret giving them my money. - Nothing

Everything

Badboo4uNoviceUnited States• 8 months ago I decided to give this casino a chance with their free spins. Everyone who said that they take forever to review your documents before Payout is Right! I submitted my documents to them 9 days ago and I’m still waiting to withdraw $50. I don’t like to give money to a new casino, first, just to see if they actually payout and I’m not so sure if this casino does. Then they have this weird caption once you actually have enough money to draw out which makes me question it even more. I will play my $50 and I bet tomorrow I’ll get an email back stating that I’ve been verified. No thanks pacific spins!!After being told on the 20th of September that I need to be verified first, I waited and didn’t submit my documents until October 8th. I won $50 from free spins about 3 times all within this time frame. I was just told today that I have been verified and that I can withdraw my winnings. I tried to withdraw by Bitcoin and was sent an email stating that in order for me to collect, I have to make a deposit to verify myself again? I’m not sure why they think I would make a deposit to withdraw money for verification, if I did this by sending them documents. I’ll probably pay the $50 and keep doing the free spins but I will not make a deposit. I’m not positive that they’ll pay me. - Free spins

Long verification process
Won’t pay unless you give them money
Not sure if they pay at all

erikanie3VisitorUnited States• 8 months ago I have had 3 cash outs here. All within minutes. They are super friendly and generous with surprise bonuses. Verification was instantaneous. I have had zero issues what so ever at this casino. Highly recommend. - Very quick cash outs

Awesome bonuses rewards
Lots of games

hoffmancamron873Advanced NoviceUnited States• 8 months ago Basically a copy of all other online casinos. 3-5 business days to verify your documents should be 1-3 weeks but i was verified and was able to cash out my welcome spins via bitcoin instantly - Paid out

Legit
Customer Support is not the best at responding
Long verification wait

jergran69VisitorUnited States• 8 months ago It has been over a month since I won $50 from they’re welcome bonus. I sent the verification materials they requested and I have yet to hear back from them. The customer service when I can speak to them on the website are constantly repeating the same thing. Saying they don’t have access to the banking Department. It’s become somewhat of a joke it’s like no one can reach them. The worst experience I’ve ever had with a casino. And I’ve dealt with Silver Oaks. Do not waste your time there. - None

Does not payout
Does not respond to emails

youdamannowdogVisitorUnited States• 9 months ago I’ve been waiting for 2 weeks to get my account verified, and nothing has been done. This casino is terrible and I advise against using it. - Does not pay out

cobra562AdeptUnited States• 9 months ago Played free chip and made playthrough.Sent my docs in and not a word.If they pay I will update my review.but not untill - Don’t pay

brentkukuk021VisitorUnited States• 9 months ago I was told to deposit 50 and I did to get my withdrawal I won a 100 they took 498 during my play for my playthrough then I had 538 which I wanted to withdrawal followed their instructions only to be waiting for them to say I couldn’t get it but yet it was approved in my transaction history I feel like it’s either a scam or someone is stealing so I lost 550 if you count the winnings or 54.99 for depositing - None

No withdrawal
Scam

Black-Dragon-StudiosJunior ApprenticeCanada• 9 months ago They gave me a free welcome chip and then spam my email everyday with offers just like any other casino..I can’t remember which ones I’ve claimed free bonuses at and they sent me more free spins with no deposit requirement only issue is I’m in the middle of spinning them, my account is automatically logged out and I go to log back in and it doesn’t accept my password. Go to reset password and says my username doesn’t exist. I’m guessing they closed my account. Definitely not a great first impression here they like many other casinos will coax you into taking free offers and then punish you by saying you don’t qualify for them..usually after you win because obviously if you lose they could care less..but I’ve never had anything like this happen in the middle of free spins so strange usually a casino would just remove the bonus from your account but why cause all these problems in the first place. Why even offer it to a player who doesn’t qualify..it’s toxic manipulation if you ask me..and more reasons they could use to terminate an account especially one with a real money balance. These guys can’t be trusted wouldn’t put a penny on this website especially not being licensed. Have contacted cx. service via email since you can only speak to a live agent if you’re logged in to your account apparently..😂 - Welcome bonus chip $100

Low deposit gets you some decent bonus offers
You won’t win anything 9 times out of 10 with any free promotion so don’t bank on it.
Terrible game selection
Unlicensed, unregulated..despite what it says on their website.
Wouldn’t invest any of my hard earned cash seems like a scammy website to me..
Low cashout ceiling..can’t win big here ..

0hitzlaNoviceUnited States• 9 months ago High Bonus CouponBonus : 333% (150% on CC)Wagering: 35x Deposit + BonusMCO: 10x DepositMin deposit: $20Max bet: $10Max bonus: $5000Deposited 50 with the terms above gave me about 300 total. Playthrough is outrageous $7500+ with only $500 max cash out. Played a single game mighty drums, got up to $1200 with roughly $6500 left for playthrough. If unfamiliar with the game you collect these gold wild which throws it in a pot until you collect a unknown amount gives you a bonus for the jackpot picks. Well I have played through around $6000 worth leaving me $1100 left to play through and only $10 left and still no jackpot bonus picks. I had quite a few free spins but no jackpot picks. At least every spin I would collect one or more into the pot. My bets ranged from $5 - $8 per spin. I have played this game on different sites and got jackpot spending less than $1000. Support is great and they committed to pay which is instant only 1 per day. Promotion play is not worth it at this site. Straight cash play is best choice for my opinion - Support Staff

Instant Payout
Large Amount Of Games Choices
Bonus Requirements
Outrageous Playthrough Amount
Jackpot chances are slim

jasoncalaway15VisitorUnited States• 9 months ago After claiming one of their promotions and successfully completing the playthrough requirement I managed to rack up over $300 worth of winnings at which point they claimed a rules violation and voided my winnings. Don’t deposit any amount of money at this cookie cutter casino as it will only be stolen. It is a 2nd rate casino run from a 3rd world country - Nothing at all

Slow response time and made up violations make this one of the worst casinos out there. Avoid at all costs

coltmalott50VisitorCanada• 9 months ago They have a very decent no deposit bonus a very large selection of good games , the signup is very easy to maneuver and for the no deposit bonus it is immediately after the first part of basic signup,as well there are no deposit spins to go with the cash bonus all in all I would give it two thumbs up as for cash out I am still working on that but will most definitley give you the 411 when it comes (hopefully soon LOL). Hope this helps . My experience was all good aà for some reason my winning streak was a little bit weak lol.. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Pacific Spins Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.6/10Medium-sized casino, based on our research and estimatesWe consider the casino’s T&Cs to be mostly fairNot found on any relevant casino blacklistNo player complaints or very low value of withheld winnings in complaints in relation to the casino’s sizeWe also considered other factors, which had a slightly negative impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Important

Important: Casino applies withdrawal limits to progressive jackpot wins This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.Important: Casino applies withdrawal limits to progressive jackpot wins This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.

Unfair terms and conditions

This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
This casino applies withdrawal limits to winnings from progressive jackpots.

Other factors

Operates without a license
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
This casino applies withdrawal limits to winnings from progressive jackpots.

Other factors

Operates without a license

44All0Opened1Not solved6Solved37Rejected

Complaints directly about Pacific Spins Casino

Case closed Our verdict

Player stopped responding

Disputed amount: $102

Player accuses the casino of confiscating his winnings.

The player from the United States claimed that his account was wiped clean by Pacific Spins after he won money from free spins and met the required playthrough to make a withdrawal. He encountered difficulties in contacting support, and his withdrawal request was declined due to an alleged violation of having more than one account. The player failed to respond to our messages and questions, leading to the complaint being rejected due to a lack of information needed for further investigation.

Read moreRead less Submitted: 20 May 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $2,800

Player’s winnings have been capped.

The player from Illinois had won $2800 after playing through a bonus, but the casino only provided her with $100 from her winnings. The Complaints Team had suggested that her issue might have been related to a bonus with a maximum win limit and requested further information about the bonus used and any communication from the casino. Despite extending the response time by 7 days, the player did not provide the requested information. As a result, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 02 May 2024 Resolved Our verdict

Case closed

Disputed amount: Can$50

Player is struggling to complete account verification.

The player from Alberta had faced difficulties in getting his account verified at a casino. Despite having provided all required documents and making a minimum deposit, he had been unable to withdraw his winnings due to a restriction on his account. The player had communicated with the casino’s customer service, and after two emails, he had been allowed to withdraw his winnings. The issue had been successfully resolved, but the player had expressed dissatisfaction with the process.

Read moreRead less Submitted: 03 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player is restricted in casino interface and communication.

The player from Indiana was unable to view the withdrawal section of Pacific Spins Casino due to restrictions, and couldn’t communicate with them as access to the email account was no longer available. In response, we asked for further details about her account verification status, casino balance, and communication with the casino. However, the player did not respond to our inquiries. As a result, we were unable to investigate further and the complaint was rejected.

Read moreRead less Submitted: 09 Feb 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $95

Player believes that their withdrawal has been delayed.

The player from Louisiana had requested a withdrawal less than two weeks before submitting this complaint. Her money hadn’t been received yet. The Complaints Team had advised her that withdrawal processes could take time and suggested waiting for at least 14 days post withdrawal request. The team also noted that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player was unresponsive to further communication, which led to the rejection of the complaint due to lack of necessary information for investigation.

Read moreRead less Submitted: 25 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $50

Player faces unexpected verification request during withdrawal.

The player from the United States had deposited using cryptocurrency under the assumption that there would be no need for verification. However, she was asked for verification during the withdrawal process. We had informed her about the casino’s terms and conditions and the importance of the KYC verification process. After some time, the player reported back that her issue had been resolved. Consequently, we marked the complaint as ‘resolved’ in our system.

Read moreRead less Submitted: 18 Jan 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s struggling to withdraw winnings.

The player from Texas had encountered issues with the withdrawal process at an online casino, despite having completed all the required terms and conditions. She had been unable to find the option for KYC verification and had had difficulty contacting customer service. The Complaints Team had contacted the casino on her behalf. The casino had responded by stating that the player had violated their terms and conditions, as they had detected another account with matching details claiming a no-deposit bonus. The player had clarified that she was using her son’s phone at the time. The Complaints Team had received evidence from the casino confirming the violation. Consequently, the complaint had been rejected due to the violation of the casino’s terms and conditions.

Read moreRead less Submitted: 08 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $80

Player faces issues with identity verification.

The player from Michigan had won $80 from free spins but was unable to withdraw his earnings due to repeated requests for identity verification, despite having complied several times. Following the player’s complaint, we had explained the importance of the Know Your Customer (KYC) process and asked for additional details to assist him. However, the player did not respond to our inquiries, leaving us unable to further investigate the matter. Consequently, we had no choice but to reject the complaint.

Read moreRead less Submitted: 05 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player believes that their withdrawal has been delayed.

The player from Florida had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn’t been received yet. The Complaints Team had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint, as delays could be caused by unfinished KYC verification or a high volume of withdrawal requests. Despite extending the response period by an additional 7 days, the player did not respond to the team’s inquiries. As a result, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 02 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $250

Player’s winnings have been confiscated.

The player from Mississippi had experienced issues with Pacific Spins Casino regarding a bonus. After she deposited $50, her balance had increased to over $5,000, but was later reduced to $202.37. She was eligible to withdraw five times her deposit amount but had been unable to access her winnings. The casino had not provided a response to her queries. The player had submitted the required identification documents multiple times but the casino kept requesting the same information. Despite our efforts to assist, the player had not responded to our messages, leading us to close the complaint.

Read moreRead less Submitted: 02 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $60

Player experiences issues with withdrawal.

After completing wagering and ID verification, the Canada-based player had attempted to make a withdrawal. However, withdrawal access was blocked, requiring a verification deposit. After the deposit was made, it was not credited to their account, and customer support had not been responsive. We had advised the player to contact their payment provider and not to deposit any more funds until the issue was resolved. Unfortunately, due to the lack of player’s response, we were unable to proceed with any further investigation or provide potential solutions to address the issue at hand.

Read moreRead less Submitted: 22 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $60

Player struggles with unresponsive customer service and delayed withdrawal.

The player from the US had been trying to access and withdraw $50.00 from his account for over a month after completing free spins. Despite multiple attempts at account verification and a $10 deposit, he had received no response from the casino. After the player’s complaint, we asked for a payment receipt showing both his e-wallet and the casino’s e-wallet. However, due to lack of response from the player, we had to reject the complaint. We were unable to proceed with further investigation or provide potential solutions due to this lack of communication.

Read moreRead less Submitted: 19 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $150

Player faces difficulty with withdrawal verification process.

The player from Texas had been having issues with the casino’s withdrawal verification process. Despite her providing an expired license and a utility bill, the casino hadn’t approved the withdrawal. A renewed license, albeit temporary, was also not accepted by the casino. We had attempted to assist her and asked for all the relevant communication between her and the casino for further investigation. However, the player did not respond to our requests, hence we could not proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 06 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s withdrawal request is delayed due to verification issues.

The player from California was struggling with verification in the casino. Despite having filled out the necessary forms, he encountered difficulty uploading the required documents for verification. We, the complaints team, reached out to the casino for clarification. The casino responded, stating that the player’s account had been verified and his first withdrawal was finalized. However, the player did not confirm the resolution, leading us to reject the complaint due to lack of confirmation. The player retained the option to reopen the complaint at any time.

Read moreRead less Submitted: 22 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s winnings haven’t been received yet.

The player from Texas had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. Upon receiving her complaint, we informed her that withdrawal processes could take up to two weeks due to possible KYC verification or a high volume of withdrawal requests. We advised her to be patient and cooperate fully with the casino. However, the player failed to respond to our follow-up messages, which led us to reject the complaint due to lack of communication.

Read moreRead less Submitted: 21 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player faces prolonged withdrawal delay.

The player from Oregon had had difficulties withdrawing his winnings after he received a $200 free chip from an online casino. Despite having provided the necessary identification documents, the casino had repeatedly asked for a clearer picture, which caused a delay. The casino had not responded to our attempts to mediate the situation, leading to the complaint being closed as ‘unresolved’. This had negatively impacted the casino’s rating. However, after we reopened the complaint upon the casino’s request, the player confirmed that he had successfully passed the verification process and received his payout. The complaint was then marked as ‘resolved’.

Read moreRead less Submitted: 17 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $341

Player is struggling with identity verification and profile update.

The player from Texas had attempted to verify her identity with Paradise Spins casino in order to withdraw her funds, having sent over 5 emails since November 5th, but she had received no response. We had reached out to the player for additional information and extended the response time by 7 days. However, the player did not respond to our inquiries within the given timeframe. As a result, we could not carry out a further investigation and had to reject the complaint.

Read moreRead less Submitted: 13 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $287

Player’s account verification problem.

The player from the US used a welcome chip and made a $10 Bitcoin deposit back in July but couldn’t verify her account despite providing documents several times. She is frustrated by the repetitive responses she’s receiving through chat, and has not played more due to fears of further complications.

Read moreRead less Submitted: 08 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 0.396 mBTC

Player’s issues with withdrawal and customer service response.

The player from the United States unable to receive a withdrawal confirmation email after making a $10 verification deposit. The player is unable to contact customer service and occasionally has trouble logging in. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 08 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player experiences difficulties with account verification.

The player from the United States had won on free spins and had been trying to have his account verified for withdrawal. Despite having received confirmation from the Banking department that the account was verified, the support team could not see this verification. The player had contacted various departments with no response. We attempted to assist the player and extended the complaint timer by 7 days. However, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 26 Oct 2023 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 40Disputed amount: $50

Player’s documents were denied with no explanation.

The player from California had requested a withdrawal two weeks prior but had been denied despite having submitted the required verification documents. His attempts to communicate with the casino had been unsuccessful. We had sought further clarification from him regarding the documents he had submitted. However, due to the player’s lack of response, we had been unable to proceed with the investigation, which led to the rejection of the complaint. Later, the complaint had been reopened upon the player’s request. Despite our efforts to invite the casino to participate in resolving the issue, there had been no response from them. As a result, the complaint had been marked as ‘unresolved’.

Read moreRead less Submitted: 24 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player faces delay in account verification.

A player from the United States has been waiting for account verification for four weeks and received no updates or expected resolution time frame from the casino. The complaint was rejected as the player stopped responding.

Read moreRead less Submitted: 19 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s account verification is delayed.

The player from Wisconsin is experiencing prolonged verification process which is supposed to take 3-5 days but it’s already been 2 weeks and counting. The complaint was closed as the player stopped responding.

Read moreRead less Submitted: 16 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s withdrawal and account verification is delayed.

The player from Utah had been attempting to verify her account since September 19th, but had not succeeded, despite having provided all the necessary documentation. She had won $50 from free spins but was not able to withdraw her winnings due to the unverified status of her account. The casino’s customer service had not provided any useful responses to her inquiries. After our intervention, the player had informed us that the issue was resolved. We had then marked the complaint as ‘resolved’ in our system.

Read moreRead less Submitted: 10 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s account verification is delayed.

The player from Texas had experienced a prolonged delay with his account verification process, with no resolution or clear response from customer service. Despite our team’s efforts to communicate and gather necessary information for the investigation, the player had failed to respond to our inquiries. As a result, we were unable to proceed with the investigation and had to reject the complaint due to lack of cooperation from the player.

Read moreRead less Submitted: 10 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s winnings are confiscated for betting over limit.

The player from Oklahoma had his winnings of $523 denied on the basis of a violation of the casino’s max bet rule. Despite having won a jackpot with a 50 cents bet, the casino had insisted that subsequent bets exceeding $10 had breached the rules, hence their withdrawal request had been denied. The player had argued that the rules about betting above $10 were unclear. We had explained the max bet rule and had asked the player to provide more details about the bets and the playthrough requirements. However, the player did not respond to our queries. As a result, we had been unable to further investigate and were forced to reject the complaint.

Read moreRead less Submitted: 10 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player with delayed payout and technical issue in casino.

The player from the United States has a withdrawal issue for a $50 Bitcoin win from free spins. Despite multiple verification attempts, no pay-out has been processed. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 09 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $400

Player believes that their withdrawal has been delayed.

The player from New York has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved. We have reopened the complaint per the casino’s request. Player stopped responding to our question therefore the complaint was rejected.

Read moreRead less Submitted: 09 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s winnings have been delayed.

The player from California had had an issue with Pacific Spins Casino where he had won $50 from free spins but was unable to cash out because his account wasn’t verified. Despite his attempts to contact the casino, he hadn’t received a response for a month. We intervened and tried to contact the casino multiple times without success. However, after reopening the complaint upon the casino’s request, we had been informed that the player’s verification was pending due to the quality of the photos provided. The player had complied with the request for new photos and had finally been able to cash out his winnings. Consequently, we marked the complaint as ‘resolved’.

Read moreRead less Submitted: 08 Oct 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s winnings are voided.

The player from the United States had reported that his winnings had been cancelled by the casino due to accusations of owning multiple accounts. He had denied these allegations, stating he had only one account and had adhered to all the casino’s terms and conditions. We had reached out to the casino for evidence to support their claims. After multiple unsuccessful attempts to contact the casino, we marked the complaint as ‘unresolved’. The casino later provided evidence of the player breaching bonus terms and conditions by creating multiple accounts. As a result, we concluded the complaint was unjustified, and that the casino had acted within its terms.

Read moreRead less Submitted: 07 Oct 2023 Case closed Our verdict

Insufficient evidence from player

Disputed amount: $500

Player’s winnings decreased due to ’excess playthrough dollars’.

The player from Pennsylvania played with a no deposit bonus and managed to win. After depositing $50, the player put in a withdrawal request for $538. However, the withdrawal was approved, and then reduced to $50 due to ’excess playthrough dollars’. The player alleges that this decision is a way for the casino to avoid a payout. The complaint was rejected as the player failed to provide the requested evidence.

Read moreRead less Submitted: 29 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s winnings are withheld due to alleged unauthorized game play.

A player from Texas had encountered an issue with Pacific Spins Casino where he had won over $2000 but only received a $50 max winning message. Despite having waited 9 days for identity verification, the Casino claimed he had played an unauthorized game, and had not paid him. Our team had reached out to the player to gather more details about the situation and extended the response time by 7 days. However, the player did not respond to our inquiries, hence we were unable to investigate further. As a result, the complaint was rejected.

Read moreRead less Submitted: 28 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s winnings haven’t been received yet.

The player from Kansas had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received yet. The player had claimed that the casino had all the necessary KYC documents and his deposit, but was still delaying the payout. Despite the Complaints Team’s efforts to assist and extend the response time, the player did not provide the required information for further investigation. As a result, we were unable to help the player and the complaint was rejected.

Read moreRead less Submitted: 26 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Delay in player’s account verification and withdrawal.

The player from Florida had been unable to withdraw his winnings from free spins at an online casino. Despite having submitted his verification documents five days prior, he had received no response from the casino. We attempted to assist by asking for more information about the documents he had submitted and extending the response time. However, the player failed to respond to our inquiries, which resulted in us having to reject the complaint due to insufficient information.

Read moreRead less Submitted: 26 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Technical issues hampering player’s withdrawal efforts.

The player from California is having difficulty with the withdrawal option in the casino. Despite numerous attempts using different browsers and devices, and clearing cache and memory, the withdrawal tab remains locked. Repeated inquiries to the casino receive vague responses. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved. We have reopened the complaint as per the casino’s request. Player stopped responding to our question therefore the complaint was rejected.

Read moreRead less Submitted: 20 Sep 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player claims that payment has been delayed.

The player from Pennsylvania had initially raised a complaint about a delay in withdrawal from an online casino. However, the issue had been due to the casino’s standard processing time and unfinished KYC verification. After the casino had completed her verification, she had received her withdrawal promptly. The player had expressed satisfaction with the casino’s customer service and had recommended the casino. As a result, the complaint had been marked as ‘resolved’ by our team.

Read moreRead less Submitted: 17 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $4,000

Player believes that their withdrawal has been delayed.

The player from the United States had requested a withdrawal less than two weeks prior to submitting his complaint, but his money had not been received yet. He reported that the casino website wouldn’t allow him to submit a withdrawal, stating that he was restricted and needed to contact customer support. Despite multiple attempts, the issue remained unresolved. The player suspected this was due to him closing his accounts with Casino Extreme and Brango, as they were linked with the current casino. We attempted to investigate the issue, asking for further details and extending the response time. However, the player did not respond to our queries, leading us to reject the complaint due to a lack of cooperation.

Read moreRead less Submitted: 17 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $198

Player’s withdrawal request ignored.

The player from the United States has faced withdrawal issues from Pacific Spins. Despite sending the requested verification information 10 days ago, the player has received no response. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 16 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s winnings were confiscated due to alleged multiple accounts.

The player from the Uited States, after meeting the bonus requirements and earning $50, attempted withdrawal. However, during the account verification process, their account balance was reset to zero, with the casino claiming the player had multiple accounts. The player disputes this and insists on having only one account. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 15 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s account verification issue.

The player from the United States is having issues with verifying his account at an online casino. Despite providing the documents required for verification, the casino claims they have not received them. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 15 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player is facing difficulty in verification for instant withdrawals.

The player from the United States is having trouble with the verification process for instant withdrawals. The casino’s banking team and chat support each insist the other is responsible for verification, leading to conflicting information and unresolved issue. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 13 Sep 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s withdrawal request has been delayed.

The player from the United States had been trying to withdraw his winnings for three weeks without receiving any response from the casino. He expressed frustration and accused both the casino and the complaints team of scamming. The complaints team had contacted the casino for clarification. The casino responded, stating the player’s account had been fully verified and his balance had been set to the cashout limit of $50.00. However, the player continued playing and lost all his funds. The complaints team had explained the process and reasons for withdrawal delays, but ultimately rejected the complaint as the loss of funds was due to the player’s decision to continue playing. The player’s aggressive behavior had resulted in a warning from the complaints team about the use of offensive language. The player remained unsatisfied with the outcome.

Read moreRead less Submitted: 10 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $152

Player’s withdrawal features are blocked on casino site.

The player from Arizona is unable to withdraw funds from the casino as the withdrawal section of the website is blocked for him. The casino does not acknowledge his repeated email requests. The complaint was rejected as the player stopped responding.

Read moreRead less Submitted: 08 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Ł249

Player’s withdrawal has been delayed.

The player from Indiana has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 15 Jun 2023 Show more complaints (+34)44All0Opened1Not solved6Solved37Rejected

Complaints directly about Pacific Spins Casino

Case closed Our verdict

Player stopped responding

Disputed amount: $102

Player accuses the casino of confiscating his winnings.

Read moreRead less Submitted: 20 May 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $2,800

Player’s winnings have been capped.

Read moreRead less Submitted: 02 May 2024 Resolved Our verdict

Case closed

Disputed amount: Can$50

Player is struggling to complete account verification.

Read moreRead less Submitted: 03 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player is restricted in casino interface and communication.

Read moreRead less Submitted: 09 Feb 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $95

Player believes that their withdrawal has been delayed.

Read moreRead less Submitted: 25 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $50

Player faces unexpected verification request during withdrawal.

Read moreRead less Submitted: 18 Jan 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s struggling to withdraw winnings.

Read moreRead less Submitted: 08 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $80

Player faces issues with identity verification.

Read moreRead less Submitted: 05 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player believes that their withdrawal has been delayed.

Read moreRead less Submitted: 02 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $250

Player’s winnings have been confiscated.

Read moreRead less Submitted: 02 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $60

Player experiences issues with withdrawal.

Read moreRead less Submitted: 22 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $60

Player struggles with unresponsive customer service and delayed withdrawal.

Read moreRead less Submitted: 19 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $150

Player faces difficulty with withdrawal verification process.

Read moreRead less Submitted: 06 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s withdrawal request is delayed due to verification issues.

Read moreRead less Submitted: 22 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s winnings haven’t been received yet.

Read moreRead less Submitted: 21 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player faces prolonged withdrawal delay.

Read moreRead less Submitted: 17 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $341

Player is struggling with identity verification and profile update.

Read moreRead less Submitted: 13 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $287

Player’s account verification problem.

Read moreRead less Submitted: 08 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 0.396 mBTC

Player’s issues with withdrawal and customer service response.

Read moreRead less Submitted: 08 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player experiences difficulties with account verification.

Read moreRead less Submitted: 26 Oct 2023 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 40Disputed amount: $50

Player’s documents were denied with no explanation.

Read moreRead less Submitted: 24 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player faces delay in account verification.

Read moreRead less Submitted: 19 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s account verification is delayed.

Read moreRead less Submitted: 16 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s withdrawal and account verification is delayed.

Read moreRead less Submitted: 10 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s account verification is delayed.

Read moreRead less Submitted: 10 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s winnings are confiscated for betting over limit.

Read moreRead less Submitted: 10 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player with delayed payout and technical issue in casino.

Read moreRead less Submitted: 09 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $400

Player believes that their withdrawal has been delayed.

Read moreRead less Submitted: 09 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s winnings have been delayed.

Read moreRead less Submitted: 08 Oct 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s winnings are voided.

Read moreRead less Submitted: 07 Oct 2023 Case closed Our verdict

Insufficient evidence from player

Disputed amount: $500

Player’s winnings decreased due to ’excess playthrough dollars’.

Read moreRead less Submitted: 29 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s winnings are withheld due to alleged unauthorized game play.

Read moreRead less Submitted: 28 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s winnings haven’t been received yet.

Read moreRead less Submitted: 26 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Delay in player’s account verification and withdrawal.

Read moreRead less Submitted: 26 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Technical issues hampering player’s withdrawal efforts.

Read moreRead less Submitted: 20 Sep 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player claims that payment has been delayed.

Read moreRead less Submitted: 17 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $4,000

Player believes that their withdrawal has been delayed.

Read moreRead less Submitted: 17 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $198

Player’s withdrawal request ignored.

Read moreRead less Submitted: 16 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s winnings were confiscated due to alleged multiple accounts.

Read moreRead less Submitted: 15 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s account verification issue.

Read moreRead less Submitted: 15 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player is facing difficulty in verification for instant withdrawals.

Read moreRead less Submitted: 13 Sep 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s withdrawal request has been delayed.

Read moreRead less Submitted: 10 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $152

Player’s withdrawal features are blocked on casino site.

Read moreRead less Submitted: 08 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Ł249

Player’s withdrawal has been delayed.

Read moreRead less Submitted: 15 Jun 2023 Show more complaints (+34)Case closed Our verdict

Player stopped responding

Disputed amount: $102

Player accuses the casino of confiscating his winnings.

Read moreRead less Submitted: 20 May 2024 The player from the United States claimed that his account was wiped clean by Pacific Spins after he won money from free spins and met the required playthrough to make a withdrawal. He encountered difficulties in contacting support, and his withdrawal request was declined due to an alleged violation of having more than one account. The player failed to respond to our messages and questions, leading to the complaint being rejected due to a lack of information needed for further investigation.

Case closed Our verdict

Player stopped responding

Disputed amount: $2,800

Player’s winnings have been capped.

Read moreRead less Submitted: 02 May 2024 The player from Illinois had won $2800 after playing through a bonus, but the casino only provided her with $100 from her winnings. The Complaints Team had suggested that her issue might have been related to a bonus with a maximum win limit and requested further information about the bonus used and any communication from the casino. Despite extending the response time by 7 days, the player did not provide the requested information. As a result, we were unable to investigate further and had to reject the complaint.

Resolved Our verdict

Case closed

Disputed amount: Can$50

Player is struggling to complete account verification.

Read moreRead less Submitted: 03 Mar 2024 The player from Alberta had faced difficulties in getting his account verified at a casino. Despite having provided all required documents and making a minimum deposit, he had been unable to withdraw his winnings due to a restriction on his account. The player had communicated with the casino’s customer service, and after two emails, he had been allowed to withdraw his winnings. The issue had been successfully resolved, but the player had expressed dissatisfaction with the process.

Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player is restricted in casino interface and communication.

Read moreRead less Submitted: 09 Feb 2024 The player from Indiana was unable to view the withdrawal section of Pacific Spins Casino due to restrictions, and couldn’t communicate with them as access to the email account was no longer available. In response, we asked for further details about her account verification status, casino balance, and communication with the casino. However, the player did not respond to our inquiries. As a result, we were unable to investigate further and the complaint was rejected.

Case closed Our verdict

Player stopped responding

Disputed amount: $95

Player believes that their withdrawal has been delayed.

Read moreRead less Submitted: 25 Jan 2024 The player from Louisiana had requested a withdrawal less than two weeks before submitting this complaint. Her money hadn’t been received yet. The Complaints Team had advised her that withdrawal processes could take time and suggested waiting for at least 14 days post withdrawal request. The team also noted that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player was unresponsive to further communication, which led to the rejection of the complaint due to lack of necessary information for investigation.

Resolved Our verdict

Case closed

Disputed amount: $50

Player faces unexpected verification request during withdrawal.

Read moreRead less Submitted: 18 Jan 2024 The player from the United States had deposited using cryptocurrency under the assumption that there would be no need for verification. However, she was asked for verification during the withdrawal process. We had informed her about the casino’s terms and conditions and the importance of the KYC verification process. After some time, the player reported back that her issue had been resolved. Consequently, we marked the complaint as ‘resolved’ in our system.

Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s struggling to withdraw winnings.

Read moreRead less Submitted: 08 Jan 2024 The player from Texas had encountered issues with the withdrawal process at an online casino, despite having completed all the required terms and conditions. She had been unable to find the option for KYC verification and had had difficulty contacting customer service. The Complaints Team had contacted the casino on her behalf. The casino had responded by stating that the player had violated their terms and conditions, as they had detected another account with matching details claiming a no-deposit bonus. The player had clarified that she was using her son’s phone at the time. The Complaints Team had received evidence from the casino confirming the violation. Consequently, the complaint had been rejected due to the violation of the casino’s terms and conditions.

Case closed Our verdict

Player stopped responding

Disputed amount: $80

Player faces issues with identity verification.

Read moreRead less Submitted: 05 Jan 2024 The player from Michigan had won $80 from free spins but was unable to withdraw his earnings due to repeated requests for identity verification, despite having complied several times. Following the player’s complaint, we had explained the importance of the Know Your Customer (KYC) process and asked for additional details to assist him. However, the player did not respond to our inquiries, leaving us unable to further investigate the matter. Consequently, we had no choice but to reject the complaint.

Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player believes that their withdrawal has been delayed.

Read moreRead less Submitted: 02 Jan 2024 The player from Florida had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn’t been received yet. The Complaints Team had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint, as delays could be caused by unfinished KYC verification or a high volume of withdrawal requests. Despite extending the response period by an additional 7 days, the player did not respond to the team’s inquiries. As a result, we were unable to investigate further and had to reject the complaint.

Case closed Our verdict

Player stopped responding

Disputed amount: $250

Player’s winnings have been confiscated.

Read moreRead less Submitted: 02 Jan 2024 The player from Mississippi had experienced issues with Pacific Spins Casino regarding a bonus. After she deposited $50, her balance had increased to over $5,000, but was later reduced to $202.37. She was eligible to withdraw five times her deposit amount but had been unable to access her winnings. The casino had not provided a response to her queries. The player had submitted the required identification documents multiple times but the casino kept requesting the same information. Despite our efforts to assist, the player had not responded to our messages, leading us to close the complaint.

Case closed Our verdict

Player stopped responding

Disputed amount: $60

Player experiences issues with withdrawal.

Read moreRead less Submitted: 22 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $60

Player struggles with unresponsive customer service and delayed withdrawal.

Read moreRead less Submitted: 19 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $150

Player faces difficulty with withdrawal verification process.

Read moreRead less Submitted: 06 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s withdrawal request is delayed due to verification issues.

Read moreRead less Submitted: 22 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s winnings haven’t been received yet.

Read moreRead less Submitted: 21 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player faces prolonged withdrawal delay.

Read moreRead less Submitted: 17 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $341

Player is struggling with identity verification and profile update.

Read moreRead less Submitted: 13 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $287

Player’s account verification problem.

Read moreRead less Submitted: 08 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 0.396 mBTC

Player’s issues with withdrawal and customer service response.

Read moreRead less Submitted: 08 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player experiences difficulties with account verification.

Read moreRead less Submitted: 26 Oct 2023 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 40Disputed amount: $50

Player’s documents were denied with no explanation.

Read moreRead less Submitted: 24 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player faces delay in account verification.

Read moreRead less Submitted: 19 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s account verification is delayed.

Read moreRead less Submitted: 16 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s withdrawal and account verification is delayed.

Read moreRead less Submitted: 10 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s account verification is delayed.

Read moreRead less Submitted: 10 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s winnings are confiscated for betting over limit.

Read moreRead less Submitted: 10 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player with delayed payout and technical issue in casino.

Read moreRead less Submitted: 09 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $400

Player believes that their withdrawal has been delayed.

Read moreRead less Submitted: 09 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player’s winnings have been delayed.

Read moreRead less Submitted: 08 Oct 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s winnings are voided.

Read moreRead less Submitted: 07 Oct 2023 Case closed Our verdict

Insufficient evidence from player

Disputed amount: $500

Player’s winnings decreased due to ’excess playthrough dollars’.

Read moreRead less Submitted: 29 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s winnings are withheld due to alleged unauthorized game play.

Read moreRead less Submitted: 28 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s winnings haven’t been received yet.

Read moreRead less Submitted: 26 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Delay in player’s account verification and withdrawal.

Read moreRead less Submitted: 26 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Technical issues hampering player’s withdrawal efforts.

Read moreRead less Submitted: 20 Sep 2023 Resolved Our verdict

Case closed

Disputed amount: $50

Player claims that payment has been delayed.

Read moreRead less Submitted: 17 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $4,000

Player believes that their withdrawal has been delayed.

Read moreRead less Submitted: 17 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $198

Player’s withdrawal request ignored.

Read moreRead less Submitted: 16 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s winnings were confiscated due to alleged multiple accounts.

Read moreRead less Submitted: 15 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player’s account verification issue.

Read moreRead less Submitted: 15 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $50

Player is facing difficulty in verification for instant withdrawals.

Read moreRead less Submitted: 13 Sep 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $50

Player’s withdrawal request has been delayed.

Read moreRead less Submitted: 10 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $152

Player’s withdrawal features are blocked on casino site.

Read moreRead less Submitted: 08 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Ł249

Player’s withdrawal has been delayed.

Read moreRead less Submitted: 15 Jun 2023 After completing wagering and ID verification, the Canada-based player had attempted to make a withdrawal. However, withdrawal access was blocked, requiring a verification deposit. After the deposit was made, it was not credited to their account, and customer support had not been responsive. We had advised the player to contact their payment provider and not to deposit any more funds until the issue was resolved. Unfortunately, due to the lack of player’s response, we were unable to proceed with any further investigation or provide potential solutions to address the issue at hand.

Show more complaints (+34) Discuss anything related to Pacific Spins Casino with other players, share your opinion, or get answers to your questions.

Casino Guru

We want players to understand gambling.

Browse an overview of payment methods supported by Pacific Spins Casino, along with related limits and fees associated with transactions to or from your casino account.

	DepositLimits & fees	WithdrawalLimits & fees	Withdrawal Time	More info
VISA	$10 - ?	Not Available	-
Mastercard	$10 - ?	Not Available	-
American Express	-	Not Available	-
Bitcoin	$10 - ?	$50 - ?	-
Ethereum	$50 - ?	Not Available	-	How to use Ethereum
Bitcoin Cash	$10 - ?	Not Available	-
Dogecoin	$10 - ?	Not Available	-
Litecoin	$10 - ?	$50 - ?	-

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FAQ

What is the oldest casino game in the world?

While it’s hard to say what the oldest form of gambling might be, roulette is certainly likely to be the oldest casino game known (barring any Chinese legends of course, in which case keno would scoop the title).27 Mar 2024

How many slot machines are there in yaamava casino?

Over 7,200 Slot Machines | Yaamava’ Resort & Casino.

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What is the name of the game where casinos spin?

roulette, (from French: “small wheel”), gambling game in which players bet on which red or black numbered compartment of a revolving wheel a small ball (spun in the opposite direction) will come to rest within. Bets are placed on a table marked to correspond with the compartments of the wheel.

How to count points in casino card game?

Each player then scores what was won as follows: 1 point for each sweep, ace, and little casino, 2 points for big casino, 1 point for taking the most spades, and 3 points for taking the most cards (unless tied). Game is 11 or 21 points.

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